Terms of Service

These Terms and Conditions govern your use of and participation in any MeeOpp programme, pack, course, or related services offered via the platform or websites, collectively called the "Programme," operated by MeeOpp. By registering, purchasing, accessing, or booking any session, including trial sessions, you agree to be bound by these Terms.

1.0 Overview of the Programme

The Programme is an online English learning platform. Depending on the pack purchased, it may vary in duration, structure, and components.

Components may include:

• Scheduled one-to-one online sessions with native English-speaking tutors
• Online learning activities completed asynchronously
• AI-based tools analyzing student performance and generating reports on language strengths and weaknesses

The Programme serves students learning English as an additional language across different levels, age groups, school systems, and learning objectives.

2.0 Trial Sessions, Booking, and Payment Authorisation

2.1 Trial Sessions

Some programmes include free or discounted trial sessions as specified on the programme page.

2.2 Booking and Scheduling

Sessions must be booked through the designated booking system. By booking, you confirm the selected date and time suit the student and they will attend on time. Available slots may be limited based on tutor availability, time zone, student level, or operational capacity.

2.3 Payment Authorisation

A pre-authorisation hold of up to HK$250 may be placed on your credit or debit card for session bookings.

2.4 How Pre-Authorisation Holds Are Processed

• If the student attends and purchases the programme, the hold may be credited toward fees
• If the student attends but doesn't purchase, the hold refunds within approximately 10 working days
• If the student fails to attend without canceling within required notice (typically 24 hours), the hold may be charged as a no-show fee
• If the student cancels within required notice, no fee is charged and the hold releases or refunds

2.5 Payment Processing

Third-party payment processors manage card transactions securely. Full card details are not stored on servers.

3.0 Data Collection and Use

3.1 Data Collected

Personal data collected includes:

• Demographic data (age and school details)
• Contact information (parent/guardian email and phone)
• Video and audio recordings of sessions
• Performance data and AI diagnostic tool responses

3.2 Data Usage Purposes

Data is used for:

• Delivering and administering the Programme
• Analyzing learning performance and generating reports
• Internal quality assurance, product development, and testing
• Communicating progress to parents/guardians
• Direct marketing

3.3 Session Recording Usage

Recordings may be used internally by authorized staff and contractors for training, research, and product improvement, but won't be shared publicly without express consent.

3.4 Data Retention

All personal data is retained and handled in compliance with the Personal Data (Privacy) Ordinance (Cap. 486) and these Terms.

4.0 Use of Contact Information

4.1 Uses

Contact details provided at sign-up may be used to:

• Send diagnostic reports, academic updates, and Programme communications
• Provide administrative notices, reminders, and operational communications
• Send marketing and promotional materials

4.2 Opt-Out

You may opt out of direct marketing communications by contacting cs@meeopp.com or us-support@meeopp.com.

5.0 Session Recordings and AI Diagnostic Use

5.1 Recording Purposes

Sessions may be recorded for:

• Analyzing student responses through AI-powered diagnostics
• Evaluating student performance and progress
• Internal review, staff training, and product enhancement

5.2 Recording Storage and Access

Recordings are stored securely and accessible only to authorized personnel involved in teaching, analysis, and system improvement.

5.3 Recording Sharing

Recordings won't be shared publicly or distributed externally without written parent/guardian consent.

6.0 Intellectual Property

6.1 Content Ownership

All content provided through the Programme, including lesson materials, recordings, AI reports, and software tools, is the intellectual property of MeeOpp or its licensors.

6.2 Usage Restrictions

You may not reproduce, distribute, or modify Programme materials without prior written consent.

7.0 Limitation of Liability

7.1 No Guarantees

While reasonable care is used in providing the Programme, no particular academic result or school admission outcome is guaranteed.

7.2 Liability Limitation

To the fullest extent permitted by law, MeeOpp is not liable for any indirect, incidental, or consequential damages from Programme participation.

8.0 Governing Law and Jurisdiction

8.1 Governing Law

These Terms are governed by and construed in accordance with Hong Kong Special Administrative Region laws.

8.2 Jurisdiction

Any disputes arising from these Terms are subject to exclusive jurisdiction of Hong Kong courts.

9.0 Student and Parent Responsibilities

9.1 Student and Parent Duties

Students must attend scheduled sessions on time, complete assigned activities, and behave respectfully during online sessions. Parents/guardians must ensure a suitable learning environment, including quiet space, stable internet connection, and appropriate device access.

9.2 Registration and Consent

A parent or legal guardian must complete registration, providing consent for the student's participation and for personal data and session recording processing.

10.0 Attendance, Cancellations, Complaints and Refunds

10.1 Session Usage

All paid sessions must be used within the designated 8-week period. Missed sessions without at least 24 hours' notice are marked as completed and are not refundable or reschedulable.

10.2 Complaints Policy

Parents may raise concerns or complaints about the Programme by contacting the company-designated email with full details. MeeOpp will investigate and work toward appropriate resolution.

10.3 Refund Policy

Except as expressly stated in these Terms (including trial booking or payment authorisation in Section 2.0), and unless MeeOpp determines at its sole discretion that a refund is appropriate following complaint review, all Programme purchases are final. Fees are non-refundable and non-transferable, including for unused sessions, early withdrawal, dissatisfaction with progress, scheduling conflicts, or personal circumstance changes. No credits or partial refunds are issued.

11.0 Account Use, Conduct, and Termination

11.1 Account Access

Programme access is personal to each student. Sharing login details or granting access to others is not permitted. Access may be suspended or terminated if misuse, unauthorized sharing, or inappropriate behaviour is detected.

11.2 Termination for Conduct

MeeOpp reserves the right to suspend or discontinue participation if behaviour is disruptive, unsafe, abusive, or prevents effective teaching. Refunds in such circumstances are determined at MeeOpp's sole discretion.

12.0 Technical Requirements

12.1 User Responsibility

You are responsible for ensuring adequate internet connectivity, compatible devices, and a stable learning environment. MeeOpp is not liable for disruptions caused by equipment failure, internet instability, or third-party platforms used to deliver the Programme.

13.0 Programme Changes and Third-Party Tools

13.1 Programme Modifications

MeeOpp may make changes to tutors, session times, or Programme content where necessary for operational, staffing, or educational reasons.

13.2 Third-Party Services

The Programme may involve third-party services, including video platforms, AI diagnostic tools, and payment processors. Use is subject to their respective terms and policies.

14.0 Updates to Terms

14.1 Amendment Right

MeeOpp may amend these Terms to reflect service changes or applicable law.

14.2 Effective Date and Acceptance

Updated Terms will be posted on shop.meeopp.com and take effect immediately. Continued Programme participation constitutes acceptance of changes.